Her extensive experience in a professional services environment for most of her career, both locally and throughout Europe, means that Keletso is highly specialised in being able to identify and build sustainable, new customer relationships. She has made a name for herself as a leading specialist in customer services.

Keletso is currently responsible for maximising The Maslow’s revenues by developing programmes to increase occupancy and make profitable use of its accommodation, meeting and leisure facilities. She says it’s important to maintain an awareness of the factors that influence the hotel industry, as well as gain a deep understanding of the needs and attitudes of the hotel’s customers. She is also responsible for coordinating marketing and promotional activities in order to meet customer needs, working closely with other hotel staff to ensure that customers are satisfied with the facilities and their time there.

ys to engage with customers and to find new customers, and believes that staying on top of communication trends is vital to the successful relationships with guests that a hotel relies on. She also stresses the importance of a work–life balance. In the hospitality industry, she says this requires loving what you do and being prepared to work irregular hours. “It’s about knowing that your activities in life are integrated and not separate. Love your work and … it no longer seems like work. Rather, it becomes a stimulating part of your life that can fit in with your friends, family and other responsibilities,” she says.